ALTIERE® is a trading name of ALI’S WEAR Limited (referred to using “We”, “Us”, “Our” or the “Company”) registered in England and Wales (Company registration number: 13087842). We pride ourselves and believe in high quality and exceptional products, so we strive to deliver the best products at the most affordable prices.
When you shop with us or use our services, you trust us with your data. We are a company that puts you, our customer, first, respecting you as an individual but also as a member of our community. We listen to our customers to understand your expectations and make sure these are reflected in our business decisions. We are committed to maintaining your trust and confidence. In this Privacy Policy, we have provided details on when and why we collect your personal information, how we use it, the extremely limited conditions under which we may disclose it to others (where direct marketing is concerned only with your explicit permission) and how we keep it secure. We take our responsibility to protect your information very seriously. We do this in several ways which include, but is not limited to:
Adhering to General Data Protection Regulation (GDPR) guidelines when collecting, processing, and storing information.
Using encryption protocols and software to protect your personal information during transmission.
Carrying out regular back-ups of our critical information.
Regular testing and evaluation of our security measures.
In the course of our dealings with you, we will collect and process personal information about you. Personal information includes any information allowing us to identify you as an individual, for example, your name, your email address, or your telephone number.
We are committed to protecting your privacy. We will use your personal information in accordance with all applicable laws and regulations that relate to data protection and privacy, including the EU and UK General Data Protection Regulations (“GDPR”).
This document tells you:
what personal information we collect;
why we collect this personal information;
how we will use it;
how long we will keep it;
who else will see it;
how you can contact us;
your rights in relation to your personal information that we hold, including your rights to change, delete and see your personal information.
For the purposes of the GDPR (and equivalent data protection laws), we are the controller in respect of your personal information that we collect, and process as further described in this Privacy Policy, unless otherwise stated.
When you shop with us online, we may request your contact information and your payment information. When you place an order through our website, we will need your contact and payment information to enable us to take payment and fulfil your order. You can browse our website without providing us with any of this information.
We are required by law to keep your personal information only for as long as is necessary for the purposes for which we are using it. We will keep your information for up to 2 years after the last time you interacted with us. The period for which we keep your personal information will be determined by a number of criteria, including the purposes for which we are using the information, the amount and sensitivity of the information, the potential risk from any unauthorised use or disclosure of the information, and our legal and regulatory obligations.
We may disclose your personal information to third parties, including in the following circumstances:
We use third parties to carry out certain activities on our behalf that involve the processing of your personal information. For example, we may engage third party service providers to fulfil orders, deliver packages, send postal mail, SMS text messages and email, maintain and update our databases of customer details, analyse data to help us develop, provide, and improve our products and services, provide marketing assistance, process payments and refunds, carry out surveys, provide customer service and handle claims. These third parties have access to your personal information required to perform their functions but may not use it for any other purpose. We may use the information we receive from third parties to supplement, improve and add to our databases of customer details, for fraud prevention.
Where we allow customers to pay for products using online payment methods and digital wallets, your personal information may be shared with providers of those services for payment purposes to process the transaction, for example with PayPal when you choose to use PayPal for your payment. For more information on how PayPal uses your personal information that it collects from you, please see PayPal’s Privacy Policy.
We may pass your personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of such checks to use in future security checks. We may also disclose your personal information to the police and other law enforcement authorities in connection with the prevention and detection of crime.
In the event that we sell or buy any business or assets, we may disclose your personal information held by us to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party, your personal information held by us will be one of the transferred assets.
We may pass your personal information to third parties if we are under a duty to disclose or share your personal information to comply with any legal obligation (including in connection with a court order), or to enforce or apply any agreements we have with or otherwise concerning you (including agreements between you and us or one or more of our affiliates); or to protect our rights, property, or safety or those of our customers, employees or other third parties.
Occasionally, we may transfer your personal information in circumstances where there are no adequate safeguards where this is permitted by data protection law.
Confirm what personal information we hold about you and provide you with a copy of that data.
Correct any personal information that is inaccurate.
Remove your personal information where there is no good reason for us to continue to hold that data.
Temporarily stop using your information if you are questioning our right to use that data and in other circumstances where that right is applicable.
Stop using your personal information unless we can demonstrate a valid reason, we need to continue to hold that data e.g., to support a product warranty.
Stop using your personal information to send you marketing materials such as our catalogue, marketing email, discounts, or vouchers.
Provide you with the personal information that you have provided to us, in a structured and commonly used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information based on your consent or because it is necessary to perform a contract with you (see How do we use your personal information, above).
Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.
We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.
The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.
It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet cafe. Should your details be subject to a cyber-attack on another website, this can lead to your personal data being compromised in credential stuffing attacks.